Frequently Asked Questions

IPL stands for intense pulsed light, and it is a form of light therapy, used for various dermatological procedures including permanent hair removal.

As with all light based treatments, IPL works by emitting a wavelength into the skin, which in the case of hair removal targets pigment. The light is absorbed by the pigment in the hair. It quickly turns to heat which then kills the growing cells that make the hair.

There have been many clinical studies conducted that demonstrate the safety and effectiveness of IPL for hair removal. Due to this fact, it has become an extremely popular option for safe and effective method of hair removal at home and in clinics.

One of the biggest advantages of IPL over other types of hair removal is that it is far less painful. The feeling can be described as a warm sensation on the skin.

Due to the nature of IPL relying on melanin to target the hair follicle, it is not effective on very light blonde, red, or grey coloured hair. For blonde hair the treatment may take longer to take effect but will work with time and consistency, any shade darker will work perfectly!

IPL is suitable for all but the darkest skin tones. Refer to the skin tone chart below to see whether or not IPL is suitable for you. 

Color Chart

1) Plug the device in

2) Click the green flashing light to turn on

3) Click the green light again to select a level

4) Once desired level is chosen, put the head of the device on the area you wish to treat (Make sure the head is fully covered by your skin.)

5) Hold the big button until you see a flash, then continue moving the device to new areas after each flash, until you have finished.

6) Once you have finished using the device hold the green button to turn off and unplug the device from the wall.

We recommend using your handset once a week for the first 12 weeks. After this period use your handset once if you ever feel a touch up is needed. This could mean once a month and will gradually extend the more consistent you are.

Most customers begin to notice a reduction of hair after just 3-4 weeks done once a week, with complete results after 12 weeks. However, results vary from person to person.

You can use your handset on any part of your body, including your Brazilian and face (just be sure to not get too close to your eyes).

Yes, we recommend you shave the desired areas before using your handset. This is because other forms of hair removal including waxing and tweezing may remove the hair root entirely. Which won't allow the IPL to target the root. Shaving takes the hair down to the approriate length whereas not to cause any burns but also allowing the root to get targetted.

We recommend you shave the desired areas between treatments using your handset. This is because other forms of hair removal including waxing and tweezing may remove the hair root entirely. Which won't allow the IPL to target the root. Shaving takes the hair down to the appropriate length whereas not to cause any burns but also allowing the root to get targeted.

We recommend starting at the lowest intensity and working your way up each session, if you get uncomfortable and/or get marks that last longer than a couple hours it means that intensity is too high for you and the one below it should work best!

Our handsets have 300,000 flashes, which will last well over 10 years if used as directed.

Our handsets have an energy output of 1.5J-4.9J/cm2 which means it is ideal for longterm and permanent hair removal. This is also approved and certified for safe and effective at-home use.

Our handsets come with a 12V power supply. With the native plug of your region.

No. There is no need for replacements or refills.

- A known skin disorder

- A skin disease such as allergic dermatitis, eczema, etc.

- Photosensitization

- Are menstruating, pregnant or lactating

- Black or Sunburnt skin (please refer to the color chart)

- Black or fuscescens nevus

- Broken skin, a scab or healed wound, cancer or hemangioma

-  Any artificial aesthetic, prosthetic or plastic area

Although there is no evidence showing that IPL has negative effects on pregnant or breastfeeding women, to be safe we still don’t recommend using our handset.

You should not IPL over very dark freckles or moles, however light freckles are fine.

You should not IPL over tattoos. However, going around the tattoos is fine. 

No, it isn't necessary to wear eye protection while using our handset.  Our handsets are fitted with a sensor and will not pulse and light unless the entire window is pressed against your skin. That being said you should never try and look directly into the light as it flashes.

We recommend waiting 2 weeks before using your handset if you have recently tanned. Also, you should wait 48 hours to tan after using your handset. This is because your skin may be more sensitive to burns directly after IPL treatment. Any form of artificial tan should not be on your skin while using your handset. 

If you start feeling burning pain or discomfort, adjust the level down or stop using the device. 

Is the fan on your device working? If not, please contact us at info@roseskinco.com.

Otherwise please check this list to make sure you are using the device correctly.

Possibilities for painful experience with RoseSkinCo IPL Handset:

- You have recently been exposed to the sun. We recommend staying out of strong sun exposure for 2 weeks before using our Handset.

- Your skin tone is darker than the recommended tones. Please check the skin tone chart on our website or in your user guide.

- You are using it at an intensity level that is too high for your skin. We always recommend starting with level 1 intensity to see how your skin reacts, after 2 sessions you can gradually increase the level each couple of sessions if you feel discomfort go back to a lower intensity.

- You have not shaved first. We always recommend shaving first because the IPL Handset may burn long hairs and it won't be effective to target the hair root if the hair is too long.

- You are not lifting the Handset after each flash. Doing this could harm the device and yourself. We recommend slightly lifting the Handset after each flash to allow for cool air to cool down the quartz bulb.

- You are using the device on the same spot multiple times per session. We recommend only one pass over each spot then moving to a new spot, otherwise you could be harming your skin and the device.

- You applied a cooling gel, lotion or any other type of applicant before treatment. We don't recommend using any lotion or ointment before treatment, our device is meant to be used without one.

Not happy? Not a problem! We are proud to offer a risk-free 90 day money-back guarantee. Just follow our money-back guarantee protocol to receive a full refund! 

Your handset is covered by a full 1 year warranty! If your handset has any defects within 1 year of use we will replace it! 

With FCC, CE & RoHS Certifications. Your handset is certified for safe use, you know you can trust the quality of your product. Don't risk using an uncertified device!

6500 Ultrasonic pulsations blast deep into your pores per minute to clean out your pores to remove 99% of dirt, oil, make-up residue, dead skin and more.

Petal’s massaging helps bring oxygen to your skin’s blood vessels, increasing collagen production, for a healthy & natural glow. This firms your skin which helps reduce lines and fights wrinkles.

Any type of facial cleanser works with the Petal! Pick your favorite one and use it. 

Watch out for the RoseSkinCo Facial Cleansing Gel, coming soon!

Petal works for all skin types! For sensitive skin we recommend starting at the lowest intensity and only brushing in light short strokes, so that it isn't too rough on your skin.

Petal is great for treating acne prone skin! Since the RoseSkinCo Petal gives you such a deep clean it can truly help target the underlying issues that cause acne and slowly can help give clearer and softer skin!

We recommend using your Petal once a day part of your regular face washing routine. Generally two times per day is okay but overuse may cause drier skin.

Petal uses the softest possible grade of silicone for a soft and gentle touch. Allowing you to get a deep clean without irritation.

Designed to provide the utmost comfort and efficiency when used. Petal has a curved design that is shaped for your comfort.

Petal has a waterproof grade of IPX5 meaning you can even take it into the shower with you without worrying about it getting ruined!

Petal’s clinical grade silicone is naturally resistant to bacteria. This makes it 35x more hygienic than nylon bristle brushes. 

Petal is a one time purchase, don’t worry about purchasing expensive replacement brush heads! Keep your skin beautiful for years to come.

Petal’s powerful lithium ion battery allows for up to 200 days of use on a single charge, with the ability to output 15 different levels of intensity.

If you have a skin condition or any medical concerns, please consult a physician before use.

Cleansing with Petal should be comfortable - if you experience discomfort, discontinue use immediately and consult a physician.

Exercise particular care when cleansing the under-eye regions and do not bring the device into contact with the eyelids or eyes themselves.

For reasons of hygiene, we do not recommend sharing your petal with anyone else.

The Petal should only be operated by children 8 years and above.

Close supervision is necessary when this device is used by, on, or near children, as well as those with reduced physical and mental abilities.

Do not fully submerge Petal in water, this can damage the device. It is waterproof made for cleaning and washing but may not withstand full submerging.

Discontinue use if the Petal appears damaged in any way. This product contains no serviceable parts.

Do not use while charging. This could be potentially dangerous.

If your Petal has any defects or manufacturing issues it is covered by our warranty, we will replace any Petal deemed defective within 1 year of use.

With FCC, CE & RoHS Certifications. You know you can trust the safety of your device. Don't risk using an uncertified device.

Shipping times vary depending on location, but allow 3-7 business days for your order to arrive. If your item takes over 15 business days to arrive don't hesitate to contact us at info@RoseSkinCo.com we will confirm the status for you.

*Please note processing time could take up to 3 days

We offer free express shipping worldwide! 

Please note that we try to get the package to the destination as quick as possible, after it has arrived it is up to the local postal service to deliver your package in a timely manner.

For countries that we noticed have a slow or unreliable postal service we have added the option of Insured DHL Express delivery. As this is a private carrier we can confidently send your package securely, regardless of the country. 

RoseSkinCo is in no way responsible for any customs or import charges, charged to the customer by the shipping service.

We will send you a tracking number to your email once the package has been shipped. You can use this number to track your package here

All orders will typically be dispatched within 1-3 business day from our warehouse and all orders will include tracking from dispatch to delivery. All orders will be shipped in durable packaging to ensure your purchase is not damaged during transit. RoseSkinCo is not responsible for delays, lost or damaged shipments or orders sent to incorrect, invalid addresses or correct addresses. It is always in our best interests to make sure you receive your parcel in a timely manner and RoseSkinCo will assist as much as possible to trace a missing parcel. RoseSkinCo is not responsible for refunds of shipping costs in the event of delayed shipping due to product availability.

PLEASE DO NOT RETURN THE PACKAGE BEFORE CONTACTING US, WE CANNOT GUARANTEE PROCESSING YOUR REFUND IF YOU DON'T CONTACT US FIRST.

Hey we get it's hard to trust a product which sounds too good to be true. That's why we're proud to offer our 90 day money-back guarantee!

How to claim your money back:

1. Trial our Handset for at least 70 Days from date of delivery, but for no more than 90 days.

2. If you are not completely satisfied by the performance of our Handset, email a customer care representative at info@roseskinco.com

3. Once approved, return the our Handset (in its original packaging) via a trackable mail service 100 days from date of purchase to the address provided by our customer care representative.

4. Incomplete, indecipherable or illegible claims will be deemed invalid.

Real postage costs for the sending and return of our Handset are the full responsibility of the Claimant and will not be refunded.

5. Once returned, our Handset's purchase price will be refunded to you.

Please note the 90 day guarantee is only available for the IPL Laser Hair Removal Handset.

If your item arrives damaged or is malfunctioning. We offer a 1 year warranty for all products:

Email us at info@roseskinco.com for more details

The Petal is not returnable, we will send a new one if it is defective. This is because the product has a lithium ion battery, handling and shipping such a product is complicated once used.