Frequently Asked Questions

IPL stands for intense pulsed light, and it is a form of light therapy, similar to laser, it is used for various dermatological procedures including permanent hair removal. 

As with all light based hair removal treatments, our IPL handset works by emitting a wavelength which targets pigment in the hair. As the light is absorbed by the pigment in the hair it turns to heat which then kills the hair growth cells. Hair will grow back more sparse and slower after each treatment, reducing hair growth permanently overtime.

IPL is a popular, well-researched option for safe and effective long-term hair removal. Lumi itself is FDA-cleared for safe at home use.

There have been many clinical studies conducted that demonstrate the safety and effectiveness of IPL for hair removal. Due to this fact, it has become an extremely popular option for safe and effective method of hair removal at home and in clinics. 

In short, IPL hair removal is a very safe treatment and if used as instructed, our handset poses no risks to the user! It is FCC, CE and RoHs certified for safe use. 

Our handset also ensures that all UV wavelengths are filtered by blocking wavelengths below 470 nm from the IPL spectrum. This is standard among most IPL systems. This is done to prevent the light doing damage to the outer layer of the skin, this means your handset will never cause longterm complications caused by UV exposure such as skin cancer, skin aging and etc.

One of the biggest advantages of our IPL handset over other types of hair removal is that it is far less painful. The feeling is dependent on many factors and varies from person to person. 

The majority of our customers have said they don't feel a thing at the lowest intensity level 1! But only a slight sting at the highest intensity level 5 for OG and 6 for Lumi. 

This is to say we have 5 to 6 intensity levels to choose from, this will allow you to select the most comfortable intensity level for you. We also have a very simple method of determining the perfect intensity level for you and when to work your way up to higher intensities for better results in our user guide. 

IPL is suc­cess­ful remov­ing body hair due to the pres­ence of a hair pig­ment known as melanin. This absorbs the light energy emit­ted by the device and directs it to the hair fol­li­cle, to remove hair and pre­vent future growth.

Nat­u­rally dark pig­mented skin how­ever will con­tain more melanin than lighter skin tones so more energy is absorbed. This means indi­vid­u­als with dark skin tones are more sus­cep­ti­ble to burns fol­low­ing treatment. This does not exclude all darker skin tones. (Please refer to the skin tone chart below to see if IPL is suitable for you.)

This means IPL may not be effective on very light blonde, red, or grey coloured hair. As long as the root of your hair is brown or black it should work for you! For dark blonde roots the treatment may take longer to take effect but will work with time and consistency, any shade darker will work perfectly!

This is an unfortunate restriction of the technology, but we are highly aware of this issue and want to be very inclusive of everyone, so we have introduced a great alternative to our IPL Handset just for this reason! It is our 4D Automatic Shaver, you can check it out here: RoseSkinCo.com/4DShaver

Please refer to the skin tone chart below to see if IPL is suitable for you.

Colour Chart

Most customers begin to notice a noticeable reduction of hair growth after just 3-4 weeks, with treatments done once a week, and complete results after 12 weeks. The hair will grow back more sparse and slower after each treatment eventually turning into a permanent reduction in hair growth. To maintain hairless smooth skin after that, use the handset once every 2 to 3 months for a touch up or as needed. Results and treatment length needed may vary from person to person.

According to the FDA, permanent hair removal means the “long-term, stable reduction in the number of hairs regrowing after a treatment regime.” Which is what our handset provides! But this may differ from the average interpretation of ‘permanent’. Remember even in-clinic laser is not fully permanent. In any case, if you don’t mind just one touch up every 3-4 months after the full treatment is complete, then I’d say it’s a pretty darn good deal!!

Generally, we only recommend that IPL hair removal treatment should only be done for someone 16 and up, due to the hair being at a mature state. 

Certain ethnicities see hair growth maturity at younger ages, use is up to the user and anyone under 18 years old should seek parental consent and an expert opinion (aesthetician/dermatologist) prior to use of our IPL handset. 

We recommend using your handset once a week for the first 12 weeks. You can also use it twice per week for faster results. After this period, use the handset once a month for 3 months or until satisfied. To maintain hairless smooth skin after that, you may need to use the handset once every 2 to 3 months or as needed.

It is not necessary to treat the area more than once a week. This is because IPL is most effective in the hair growth phase, and some hairs may be dormant during treatment. This is why it is recommended to do 12 consecutive weeks of treatment.

If you are struggling to see results, try a higher intensity and use your handset 2 times per week (never more). Do this until you see some results, then you can reduce your frequency back to once per week.

Yes, we recommend that you shave the desired areas between treatments and before using your handset. Shaving takes the hair down to the appropriate length whereas not to cause any burns during treatment but also allowing the hair root to get targeted effectively. Other forms of hair removal including waxing and tweezing will remove the hair root entirely. Which won't allow the IPL to target the root. That being said if you run your hand over the area and cannot feel any hair at all, then there is no need to shave. In regards to peach fuzz on the face, we recommend derma planning to remove those hairs prior to treatment.

Our IPL handset works by emitting a wavelength which targets pigment in the hair. As the light is absorbed by the pigment in the hair it turns to heat which then kills the hair growth cells. Hair will grow back more sparse and slower after each treatment, reducing hair growth permanently overtime.

To clean handset, disconnect the device from the electricity supply. Wipe with a clean, dry cloth and 70% alcohol. Never use acetone or other abrasive fluids, because they will damage your device. Then use a wipe to dry the device.

Never immerse your handset or any of its parts in water. 

The flash lamp in our handset is a Xenon Quartz Raytube with a glass filter to filter out harmful UV rays.

Our handsets are dual voltage (110V~240V) meaning it will work in every region in the world. It also comes with a 12V power supply with the correct plug type for your country. (Eg: USA orders receive 2 straight prongs, EU receive 2 round prongs)

There are multiple factors that set us apart from the other IPL Handsets that seem to "look" the same. The first and most important factor is that our Handset is FCC, CE & RoHS certified for safe use. All the components have been tested for safety and performance. This is very important for such a sophisticated device, the internals are far more important than the aesthetics. 

Our team is also fully equipped with all the knowledge necessary to help you achieve the best results possible. Customer satisfaction is our main priority, your happiness is our goal! We won't leave you in the dust after purchase like some other brands.

We have also developed an extra mode called Auto Mode, that was created to make the whole treatment process even simpler.  Auto Mode for example allows you to do your entire body in 30 minutes, without even clicking the pulse button! We made sure to make our handset the easiest, safest and most convenient form of longterm hair removal. After all our motto is #BeautyMadeSimple

Before Starting:
It is very important to shave any visible hair before use.

Ensure your skin is completely clean and dry (don’t use any gels or 

creams with your handset).

Instructions:

1) Plug the handset in and click the green button on the back to turn it on. 

2) The green button is also used to switch through the intensity levels  (1 for low - 5 for high). 

The blue lights on the front will indicate the intensity level.

3) Make sure your intensity level is set to 1 if it is your first session. 

For the best results, you should use your handset on the highest possible intensity level that isn’t painful. We recommend gradually increasing the intensity level after each session if the experience was not painful.

4) To use, ensure that the light window is completely flat against the skin. The pink light will begin to blink once you’ve placed the light window onto your skin. This indicates that the handset is ready to be used.

The handset has a sensor and will not flash unless the light window is in direct contact with your skin. If it is not in direct contact with your skin, the pink light will stay illuminated and the handset will not flash.

5) Click the Pulse button. Continue this over multiple areas until finished. Lift the head slightly after each pulse to avoid overheating.

For stubborn areas, we recommend that you treat the area up to 2 times per week and to try a higher intensity. 

6) Press and hold the green button on the back to turn it off. Always disconnect device from the electricity supply when finished.

OG has 5 intensity levels to choose from, this will allow you to select the most comfortable intensity level for you.

We recommend starting at the lowest intensity and working your way up each session, if you get uncomfortable and/or get marks that last longer than a couple days it means that intensity is too high for you and the one below it should work best.

Two Modes Explained:

We realize that not all body parts are created equal, so we created two separate modes that will make your IPL hair removal journey that much simpler. #BeautyMadeSimple is our motto after all.

Stamp Mode:

With Stamp Mode, each individual click of the pulse button causes a flash.

This is the default mode on your Handset, it is perfect for precision areas like the underarms, bikini area and face. 

Auto Mode:

Hold down the pulse button away from your skin until all indicator lights are blinking. This will make the handset flash every half second it is in contact with your skin, without clicking anything. Please lift the handset after each flash to cool the bulb. To disable, hold down the pulse button until the lights stop blinking. 

Perfect to quickly and effortlessly treat your legs.

OG is ideal for long-term and permanent hair removal, but also safe enough to be used at home.

Energy output of 1.5J-4.9J/cm2 and wavelengths between 470NM-1100NM  

Equipped with 300,000 flashes which will last well over 10 years if used as directed. This also means there is no reoccurring costs and no need for replacements or refills.

You can use your handset on any part of your body, including your Brazilian (Bikini area) and face. But please do not use around the eyes (use only below cheekbones)

Our IPL is not suitable for the ‘inner parts’ of the bikini area, therefore you should never use it on the labia minora, vagina, scrotum or anus. 

To prevent discomfort, we advise you to treat the bikini area, inner thighs and buttocks with a lower setting, as this skin can be more sensitive.

Before Starting:
It is very important to shave any visible hair before use.

Ensure your skin is completely clean and dry (don’t use any gels or 

creams with your handset).

Instructions:

 1) Plug your Lumi in.

2) You should now see the indicator light at the top start flashing you can now hold the power button to turn it on.

3) When Lumi is turned on the indicator light will stay solid, you will also see the intensity levels light up between the buttons.

4) To choose the intensity, click the power button until you have reached your preferred intensity level. (1 is the weakest, 6 being the strongest)

Make sure your intensity level is set to 1 if it is your first session and work your way up slowly after each session for the best results.

5) To start, place Lumi flat against your skin in the spot you wish to treat.

Ensure that the light window is completely flat against the skin. 

The handset has a sensor and will not flash unless the light window is in direct contact with your skin. If it is not in direct contact with your skin, the pink light will stay illuminated and the handset will not flash.

6) You should see the indicator light start to blink. This means it is ready to pulse.

7) You can now click the pulse button quickly, and you will notice your Lumi pulse. That spot has now been treated and you can move Lumi to the next spot.

It is recommended to avoid overlap spots.

8) Repeat these steps until the entire area you wish to treat has been treated.

9) Press and hold the power button turn it off. Always disconnect the device from the electricity supply when finished.

For stubborn areas, we recommend that you treat the area up to 2 times per week and to try a higher intensity. 

For the best results, you should use your handset on the highest possible intensity level that isn’t painful. We recommend gradually increasing the intensity level after each session if the experience was not painful.

Lumi has 6 intensity levels to choose from, this will allow you to select the most comfortable intensity level for you. 

We realize that not all body parts are equal, some require more precision, while others are larger, flatter and could easily be done quickly. That is why we created three separate speed modes you can choose between, all with the goal to make your hair removal journey as easy as possible

Beauty made simple is our mission after all!

We recommend starting at the lowest intensity and working your way up each session, if you get uncomfortable and/or get marks that last longer than a couple days it means that intensity is too high for you and the one below it should work best.

Three Modes Explained

• Stamp Mode is a manual mode where Lumi will pulse with each individual click.
• Auto Mode is activated by holding the pulse button while Lumi is away from your skin.
• Glide Mode is activated by holding down the pulse button while Lumi is in contact with your skin, and gliding it across the area you wish to treat.

Lumi is equipped for 900,000 flashes which will last well over 30 years if used as directed. This also means there is no reoccurring costs and no need for replacements or refills.

Lumi is ideal for long-term and permanent hair removal, but also safe enough to be used at home.

Energy output of 1.8J-5.5J/cm2 and wavelengths between 470NM-1100NM  

Short answer? Yep!

IPL is a popular, well-researched option for safe and effective long-term hair removal. Lumi itself is FCC, CE, and RoHS certified for safe home use. Also, all UV rays are filtered to protect your skin.

Most customers notice a reduction of hair growth after just 3-4 uses, then complete results after 12 uses.

This can vary depending on the coarseness of your hair and the area you’re treating, but you’ll notice your hair gradually grow back slower and sparser with each treatment.

Just about anywhere!

You can use Lumi on your legs, arms, bikini area, face, and anywhere else you have unwanted body hair. But if you’re planning on using Lumi on your face, we recommend staying below the cheekbones.

Lumi is not suitable for the ‘inner parts’ of the bikini area, therefore you should never use it on the labia minora, vagina, scrotum or anus.

To prevent discomfort, we advise you to treat the bikini area, inner thighs and buttocks with a lower setting, as this skin can be more sensitive.

• A known skin disorder
• A skin disease such as allergic dermatitis, eczema, etc.
• Photosensitive epilepsy or Photosensitivity
• Are menstruating, pregnant or lactating
• Black or Sunburnt skin (please refer to the skin tone chart)
• Black or fuscescens nevus
• Broken skin, a scab or healed wound, cancer or hemangioma 
• Any artificial aesthetic, prosthetic or plastic area

Although there is no evidence showing that IPL has negative effects on pregnant or breastfeeding women, to be safe we still don’t recommend using our handset.

You should not IPL over very dark freckles or moles, however light freckles are fine. If you have an area you wish to treat that has dark freckles or moles, it is recommended to colour over them with a white pencil if possible.

You should never IPL over tattoos. This will cause the IPL to target the tattoo and could produce burns and a painful experience. However, going around tattoos to treat an area is fine. 

No, it isn't necessary to wear eye protection while using our handset.  Our handset is fitted with a sensor and will never pulse unless the flash window is pressed against your skin.  The sensor stops the handset from flashing in open air. This is to protect your eyes from the bright light produced from the handset. That being said you should never try and look directly into the light as it flashes.

We recommend waiting 2 weeks before using your handset if you have recently tanned. Also, you should wait 48 hours to tan after using your handset. This is because your skin may be more sensitive to burns directly after IPL treatment. Any form of artificial tan should not be on your skin while using your handset. 

If you start feeling burning pain or discomfort, adjust the level down or stop using the device. 

Is the fan on your device working? If not, please contact us at info@roseskinco.com.

Otherwise please check this list to make sure you are using the device correctly.

Possibilities for painful experience with RoseSkinCo IPL Handset:

- You have recently been exposed to the sun. We recommend staying out of strong sun exposure for 2 weeks before using our Handset.

- Your skin tone is darker than the recommended tones. Please check the skin tone chart on our website or in your user guide.

- You are using it at an intensity level that is too high for your skin. We always recommend starting with level 1 intensity to see how your skin reacts, if you had no adverse reactions or discomfort, you can gradually increase the level after each week of sessions. If you feel discomfort go back to a lower intensity.

- You have not shaved first. We always recommend shaving first because the IPL Handset may burn long hairs and it won't be effective to target the hair root if the hair is too long.

- You are pressing down to hard on your skin, causing your skin to get in direct contact with the bulb.

- You are not lifting the Handset after each flash. Doing this could harm the device and yourself. We recommend slightly lifting the Handset after each flash to allow for cool air to cool down the quartz bulb.

- You are using the device on the same spot multiple times per session. We recommend only one pass over each spot then moving to a new spot, otherwise you could be harming your skin and the device.

- You applied a cooling gel, lotion or any other type of applicant before treatment. We don't recommend using any lotion or ointment before treatment, our device is meant to be used without one.

Not happy? Not a problem! We are proud to offer a risk-free 90 day money-back guarantee. Just follow our money-back guarantee protocol to receive a full refund! 

Your handset is covered by a full 1 year warranty! If your handset has any defects within 1 year of use we will replace it! 

With FCC, CE & RoHS Certifications. Your handset is certified for safe use, you know you can trust the quality of your product. Don't risk using an uncertified device!

Shipping times vary depending on location, but allow at least 4-8 business days for your order to arrive. If your item takes over 20 business days to arrive don't hesitate to contact us at info@roseskinco.com we will confirm the status for you.

For more details about shipping times: Click Here

*Please note processing time could take up to 3 business days

COVID-19 Notice: Some packages may experience a 1-2 week shipping delay, as our logistics partners try to circumvent global lockdowns. 

We offer free express shipping worldwide! 

We currently ship to the following countries:

North America: Mexico, and the United States. 

Australia: Australia and New Zealand. 

Africa: South Africa

Asia: Hong Kong SAR, Israel, Japan, Malaysia, Saudi Arabia, Singapore, Thailand, and the United Arab Emirates. 

Europe: Austria, Belgium, Denmark, France, Germany, Greece, Ireland, Isle of Man, Italy, Netherlands, Portugal, Serbia, Spain, Switzerland, and the United Kingdom.

Bulgaria, Croatia, Czech Republic, Finland, Hungary, Latvia, Lithuania, Luxembourg, Norway, Philippines, Poland, Romania, Slovakia, Slovenia, Sweden, and Turkey.

RoseSkinCo is in no way responsible for any customs or import charges, charged to the customer by the shipping service.

We will send you a tracking number to your email once the package has been shipped. You can use this number to track your package here

All orders will typically be dispatched within 1-3 business day from our warehouse and all orders will include tracking from dispatch to delivery. All orders will be shipped in durable packaging to ensure your purchase is not damaged during transit. RoseSkinCo is not responsible for delays, lost or damaged shipments or orders sent to incorrect, invalid addresses or correct addresses. It is always in our best interests to make sure you receive your parcel in a timely manner and RoseSkinCo will assist as much as possible to trace a missing parcel. RoseSkinCo is not responsible for refunds of shipping costs in the event of delayed shipping due to product availability.

Most likely you will not be charged any customs. In most cases we try to ensure that there are no customs charges upon arrival. But sometimes customs charges are out of our control and are dependent on the local government.

PLEASE DO NOT RETURN THE PACKAGE BEFORE CONTACTING US, WE CANNOT GUARANTEE PROCESSING YOUR REFUND IF YOU DON'T CONTACT US FIRST.

Hey we get it's hard to trust a product which sounds too good to be true. That's why we're proud to offer our 90 day money-back guarantee!

How to claim your money back:

1. Trial our Handset for at least 70 Days from date of delivery, but for no more than 90 days.

2. If you are not completely satisfied by the performance of our Handset, email a customer care representative at info@roseskinco.com

3. Once approved, return the our Handset (in its original packaging) via a trackable mail service 100 days from date of purchase to the address provided by our customer care representative.

4. Incomplete, indecipherable or illegible claims will be deemed invalid.

Real postage costs for the sending and return of our Handset are the full responsibility of the Claimant and will not be refunded.

5. Once returned, our Handset's purchase price will be refunded to you.

Please note the 90 day guarantee is only available for the IPL Laser Hair Removal Handset.

If your item arrives damaged or is malfunctioning. We offer a 1 year warranty for all products:

Email us at info@roseskinco.com for more details

We are not responsible for any bank charges such as open balances, overdraft fees, currency exchange difference, authorization fees, or service charges resulting from the timing of charges and/or debits/credits by your bank.

We accept any major credit cards, debit cards and Paypal.

You can pay via Afterpay or Klarna which is available in certain regions.

• Afterpay is available in the USA, Australia, Canada, New Zealand, and United Kingdom
• Klarna is available for US customers.