Frequently Asked Questions

IPL stands for intense pulsed light, and it is a form of light therapy, similar to laser, it is used for various dermatological procedures including permanent hair removal. 

As with all light based hair removal treatments, our IPL handset works by emitting a wavelength which targets pigment in the hair. As the light is absorbed by the pigment in the hair it turns to heat which then kills the hair growth cells. Hair will grow back more sparse and slower after each treatment, reducing hair growth permanently overtime.

There have been many clinical studies conducted that demonstrate the safety and effectiveness of IPL for hair removal. Due to this fact, it has become an extremely popular option for safe and effective method of hair removal at home and in clinics. 

If used as instructed our handset poses no risks to the user and is 100% safe to use. It is FCC, CE and RoHs certified for safe use. 

Our handset also ensures that all UV wavelengths are filtered by blocking wavelengths below 470 nm from the IPL spectrum. This is standard among most IPL systems. This is done to prevent the light doing damage to the outer layer of the skin, this means your handset will never cause longterm complications caused by UV exposure such as skin cancer, skin aging and etc.

One of the biggest advantages of our IPL handset over other types of hair removal is that it is far less painful. The feeling is dependent on many factors and varies from person to person. 

The majority of our customers have said they don't feel a thing at the lowest intensity level 1! But only a slight sting at the highest intensity level 5. 

This is to say we have 5 intensity levels to choose from, this will allow you to select the most comfortable intensity level for you. We also have a very simple method of determining the perfect intensity level for you and when to work your way up to higher intensities for better results in our user guide. 

IPL is suc­cess­ful remov­ing body hair due to the pres­ence of a hair pig­ment known as melanin. This absorbs the light energy emit­ted by the device and directs it to the hair fol­li­cle, to remove hair and pre­vent future growth.

Nat­u­rally dark pig­mented skin how­ever will con­tain more melanin than lighter skin tones so more energy is absorbed. This means indi­vid­u­als with dark skin tones are more sus­cep­ti­ble to burns fol­low­ing treatment. This does not exclude all darker skin tones. (Please refer to the skin tone chart below to see if IPL is suitable for you.)

This means IPL may not be effective on very light blonde, red, or grey coloured hair. As long as the root of your hair is brown or black it should work for you! For dark blonde roots the treatment may take longer to take effect but will work with time and consistency, any shade darker will work perfectly!

This is an unfortunate restriction of the technology, but we are highly aware of this issue and want to be very inclusive of everyone, so we have introduced a great alternative to our IPL Handset just for this reason! It is our 4D Automatic Shaver, you can check it out here: RoseSkinCo.com/4DShaver

Please refer to the skin tone chart below to see if IPL is suitable for you.

Colour Chart

Most customers begin to notice a noticeable reduction of hair growth after just 3-4 weeks, with treatments done once a week, and complete results after 12 weeks. The hair will grow back more sparse and slower after each treatment eventually turning into permanent reduction in hair growth. To maintain hairless smooth skin after that, use the handset once every 2 to 3 months for a touch up or as needed. Results and treatment length needed may vary from person to person.

Before Starting:
It is very important to shave any visible hair before use.

Ensure your skin is completely clean and dry (don’t use any gels or 

creams with your handset).

Instructions:

1) Plug the handset in and click the green button on the back to turn it on. 

2) The green button is also used to switch through the intensity levels  (1 for low - 5 for high). 

The blue lights on the front will indicate the intensity level.

3) Make sure your intensity level is set to 1 if it is your first session. 

For the best results, you should use your handset on the highest possible intensity level that isn’t painful. We recommend gradually increasing the intensity level after each session if the experience was not painful.

4) To use, ensure that the light window is completely flat against the skin. The pink light will begin to blink once you’ve placed the light window onto your skin. This indicates that the handset is ready to be used.

The handset has a sensor and will not flash unless the light window is in direct contact with your skin. If it is not in direct contact with your skin, the pink light will stay illuminated and the handset will not flash.

5) Click the Pulse button. Continue this over multiple areas until finished. Lift the head slightly after each pulse to avoid overheating.

For stubborn areas, we recommend that you treat the area up to 2 times per week and to try a higher intensity. 

6) Press and hold the green button on the back to turn it off. Always disconnect device from the electricity supply when finished.

We recommend using your handset once a week for the first 12 weeks. You can also use it twice per week for faster results. After this period, use the handset once a month for 3 months or until satisfied. To maintain hairless smooth skin after that, you may need to use the handset once every 2 to 3 months or as needed.

It is not necessary to treat the area more than once a week. This is because IPL is most effective in the hair growth phase, and some hairs may be dormant during treatment. This is why it is recommended to do 12 consecutive weeks of treatment.

If you are struggling to see results, try a higher intensity and use your handset 2 times per week (never more). Do this until you see some results, then you can reduce your frequency back to once per week.

You can use your handset on any part of your body, including your Brazilian (Bikini area) and face. But please do not use around the eyes (use only below cheekbones)

Yes, we recommend that you shave the desired areas between treatments and before using your handset. Shaving takes the hair down to the appropriate length whereas not to cause any burns during treatment but also allowing the hair root to get targeted effectively. Other forms of hair removal including waxing and tweezing will remove the hair root entirely. Which won't allow the IPL to target the root. 

Our IPL handset works by emitting a wavelength which targets pigment in the hair. As the light is absorbed by the pigment in the hair it turns to heat which then kills the hair growth cells. Hair will grow back more sparse and slower after each treatment, reducing hair growth permanently overtime.

We recommend starting at the lowest intensity and working your way up each session, if you get uncomfortable and/or get marks that last longer than a couple days it means that intensity is too high for you and the one below it should work best.

Three Modes Explained:

We realize that not all body parts are created equal, so we created three separate modes that will make your IPL hair removal journey that much simpler. #BeautyMadeSimple is our motto after all.

Stamp Mode:

With Stamp Mode each individual click of the pulse button causes a flash.

This is the default mode on your Handset, it is perfect for precision areas like the underarms, bikini area and face. 

Glide Mode:

Hold down the pulse button and glide the handset across your body your handset will automatically flash every half second. Please lift handset after each flash to cool the bulb. 

Perfect to quickly and precisely treat areas such as your arms and torso.

Auto Mode:

Hold down the pulse button away from your skin until all indicator lights are blinking. This will make the handset flash every half second it is in contact with your skin, without clicking anything. Please lift handset after each flash to cool the bulb. To disable, hold down the pulse button until the lights stop blinking. 

Perfect to quickly and effortlessly treat your legs.

We realize that not all body parts are created equal, so we created three separate

modes that would make your IPL hair removal journey that much simpler.

#BeautyMadeSimple is our motto after all.

This is the default mode on your Handset, it is perfect for precision areas

like the underarms, bikini area and face.

Hold down the pulse button and glide the handset across your body your handset

will automatically flash every half second. Please lift handset after each

flash to cool the bulb.

Stamp Mode

With Stamp Mode each individual click of the pulse button causes a flash.

Glide Mode

Perfect to quickly and precisely treat areas such as your arms and torso.

Auto Mode

Hold down the pulse button away from your skin until all indicator lights are blinking.

This will make the handset flash every half second it is in contact with your skin,

without clicking anything. Please lift handset after each flash to cool the bulb.

To disable, hold down the pulse button until the lights stop blinking.

Perfect to quickly and effortlessly treat your legs.

To clean handset, disconnect the device from the electricity supply. Wipe with a clean, dry cloth and 70% alcohol. Never use acetone or other abrasive fluids, because they will damage your device. Then use a wipe to dry the device.

Never immerse your handset or any of its parts in water. 

Our IPL handset is equipped for 300,000 flashes which will last well over 10 years if used as directed. This also means there is no reoccurring costs and no need for replacements or refills.

Our handsets have an energy output of 1.5J-4.9J/cm2 and wavelengths between 470NM-1100NM which means it is ideal for longterm and permanent hair removal, but also safe enough to be used at home.

Our handsets are dual voltage (110V~240V) meaning it will work in every region in the world. It also comes with a 12V power supply with the correct plug type for your country. (Eg: USA orders receive 2 straight prongs, EU receive 2 round prongs)

The flash lamp in our handset is a Xenon Quartz Raytube with a glass filter to filter out harmful UV rays.

There are multiple factors that set us apart from the other IPL Handsets that seem to "look" the same. The first and most important factor is that our Handset is FCC, CE & RoHS certified for safe use. All the components have been tested for safety and performance. This is very important for such a sophisticated device, the internals are far more important than the aesthetics. 

Our team is also fully equipped with all the knowledge necessary to help you achieve the best results possible. Customer satisfaction is our main priority, your happiness is our goal! We won't leave you in the dust after purchase like some other brands.

We have also developed 2 extra modes called Glide Mode and Auto Mode, these were created to make the whole treatment process even simpler.  Auto Mode for example allows you to do your entire body in 30 minutes, without even clicking the pulse button! We made sure to make our handset the easiest, safest and most convenient form of longterm hair removal. After all our motto is #BeautyMadeSimple

• A known skin disorder
• A skin disease such as allergic dermatitis, eczema, etc.
• Photosensitive epilepsy
• Are menstruating, pregnant or lactating
• Black or Sunburnt skin (please refer to the skin tone chart)
• Black or fuscescens nevus
• Broken skin, a scab or healed wound, cancer or hemangioma 
• Any artificial aesthetic, prosthetic or plastic area

Although there is no evidence showing that IPL has negative effects on pregnant or breastfeeding women, to be safe we still don’t recommend using our handset.

You should not IPL over very dark freckles or moles, however light freckles are fine. If you have an area you wish to treat that has dark freckles or moles, it is recommended to colour over them with a white pencil if possible.

You should never IPL over tattoos. This will cause the IPL to target the tattoo and could produce burns and a painful experience. However, going around tattoos to treat an area is fine. 

No, it isn't necessary to wear eye protection while using our handset.  Our handset is fitted with a sensor and will never pulse unless the entire flash window is pressed against your skin. This is to protect your eyes from the bright light produced from the handset. That being said you should never try and look directly into the light as it flashes.

We recommend waiting 2 weeks before using your handset if you have recently tanned. Also, you should wait 48 hours to tan after using your handset. This is because your skin may be more sensitive to burns directly after IPL treatment. Any form of artificial tan should not be on your skin while using your handset. 

If you start feeling burning pain or discomfort, adjust the level down or stop using the device. 

Is the fan on your device working? If not, please contact us at info@roseskinco.com.

Otherwise please check this list to make sure you are using the device correctly.

Possibilities for painful experience with RoseSkinCo IPL Handset:

- You have recently been exposed to the sun. We recommend staying out of strong sun exposure for 2 weeks before using our Handset.

- Your skin tone is darker than the recommended tones. Please check the skin tone chart on our website or in your user guide.

- You are using it at an intensity level that is too high for your skin. We always recommend starting with level 1 intensity to see how your skin reacts, after 2 sessions you can gradually increase the level each couple of sessions if you feel discomfort go back to a lower intensity.

- You have not shaved first. We always recommend shaving first because the IPL Handset may burn long hairs and it won't be effective to target the hair root if the hair is too long.

- You are not lifting the Handset after each flash. Doing this could harm the device and yourself. We recommend slightly lifting the Handset after each flash to allow for cool air to cool down the quartz bulb.

- You are using the device on the same spot multiple times per session. We recommend only one pass over each spot then moving to a new spot, otherwise you could be harming your skin and the device.

- You applied a cooling gel, lotion or any other type of applicant before treatment. We don't recommend using any lotion or ointment before treatment, our device is meant to be used without one.

Not happy? Not a problem! We are proud to offer a risk-free 90 day money-back guarantee. Just follow our money-back guarantee protocol to receive a full refund! 

Your handset is covered by a full 1 year warranty! If your handset has any defects within 1 year of use we will replace it! 

With FCC, CE & RoHS Certifications. Your handset is certified for safe use, you know you can trust the quality of your product. Don't risk using an uncertified device!

6500 Ultrasonic pulsations blast deep into your pores per minute to clean out your pores to remove 99% of dirt, oil, make-up residue, dead skin and more.

Petal’s massaging helps bring oxygen to your skin’s blood vessels, increasing collagen production, for a healthy & natural glow. This firms your skin which helps reduce lines and fights wrinkles.

Any type of facial cleanser works with the Petal! Pick your favorite one and use it. 

Watch out for the RoseSkinCo Facial Cleansing Gel, coming soon!

Petal works for all skin types! For sensitive skin we recommend starting at the lowest intensity and only brushing in light short strokes, so that it isn't too rough on your skin.

Petal is great for treating acne prone skin! Since the RoseSkinCo Petal gives you such a deep clean it can truly help target the underlying issues that cause acne and slowly can help give clearer and softer skin!

We recommend using your Petal once a day part of your regular face washing routine. Generally two times per day is okay but overuse may cause drier skin.

The Petal is not meant for make up removal, it is meant for a deep clean. The pulsing function is used to push your cleanser deep into your skin to clean out your pores and massage your face. Using it with makeup on will only push the make up into your pores and possibly cause breakouts as the make up will be pushed deep into your skin.

We recommend removing all make up prior to use.

Petal uses the softest possible grade of silicone for a soft and gentle touch. Allowing you to get a deep clean without irritation.

Designed to provide the utmost comfort and efficiency when used. Petal has a curved design that is shaped for your comfort.

Petal has a waterproof grade of IPX5 meaning you can even take it into the shower with you without worrying about it getting ruined!

Petal’s clinical grade silicone is naturally resistant to bacteria. This makes it 35x more hygienic than nylon bristle brushes. 

Petal is a one time purchase, don’t worry about purchasing expensive replacement brush heads! Keep your skin beautiful for years to come.

Petal’s powerful lithium ion battery allows for up to 200 days of use on a single charge, with the ability to output 15 different levels of intensity.

If you have a skin condition or any medical concerns, please consult a physician before use.

Cleansing with Petal should be comfortable - if you experience discomfort, discontinue use immediately and consult a physician.

Exercise particular care when cleansing the under-eye regions and do not bring the device into contact with the eyelids or eyes themselves.

For reasons of hygiene, we do not recommend sharing your petal with anyone else.

The Petal should only be operated by children 8 years and above.

Close supervision is necessary when this device is used by, on, or near children, as well as those with reduced physical and mental abilities.

Do not fully submerge Petal in water, this can damage the device. It is waterproof made for cleaning and washing but may not withstand full submerging.

Discontinue use if the Petal appears damaged in any way. This product contains no serviceable parts.

Do not use while charging. This could be potentially dangerous.

If your Petal has any defects or manufacturing issues it is covered by our warranty, we will replace any Petal deemed defective within 1 year of use.

With FCC, CE & RoHS Certifications. You know you can trust the safety of your device. Don't risk using an uncertified device.

Shipping times vary depending on location, but allow at least 4-8 business days for your order to arrive. If your item takes over 20 business days to arrive don't hesitate to contact us at info@roseskinco.com we will confirm the status for you.

For more details about shipping times: Click Here

*Please note processing time could take up to 3 business days

COVID-19 Notice: Some packages may experience a 1-2 week shipping delay, as our logistics partners try to circumvent global lockdowns. 

We offer free express shipping worldwide! 

Please note that we try to get the package to the destination as quick as possible, after it has arrived it is up to the local postal service to deliver your package in a timely manner.

For countries that we noticed have a slow or unreliable postal service we have added the option of Insured DHL Express delivery. As this is a private carrier we can confidently send your package securely, regardless of the country. 

RoseSkinCo is in no way responsible for any customs or import charges, charged to the customer by the shipping service.

We will send you a tracking number to your email once the package has been shipped. You can use this number to track your package here

All orders will typically be dispatched within 1-3 business day from our warehouse and all orders will include tracking from dispatch to delivery. All orders will be shipped in durable packaging to ensure your purchase is not damaged during transit. RoseSkinCo is not responsible for delays, lost or damaged shipments or orders sent to incorrect, invalid addresses or correct addresses. It is always in our best interests to make sure you receive your parcel in a timely manner and RoseSkinCo will assist as much as possible to trace a missing parcel. RoseSkinCo is not responsible for refunds of shipping costs in the event of delayed shipping due to product availability.

Most likely you will not be charged any customs. In most cases we try to ensure that there are no customs charges upon arrival. But sometimes customs charges are out of our control and are dependent on the local government.

PLEASE DO NOT RETURN THE PACKAGE BEFORE CONTACTING US, WE CANNOT GUARANTEE PROCESSING YOUR REFUND IF YOU DON'T CONTACT US FIRST.

Hey we get it's hard to trust a product which sounds too good to be true. That's why we're proud to offer our 90 day money-back guarantee!

How to claim your money back:

1. Trial our Handset for at least 70 Days from date of delivery, but for no more than 90 days.

2. If you are not completely satisfied by the performance of our Handset, email a customer care representative at info@roseskinco.com

3. Once approved, return the our Handset (in its original packaging) via a trackable mail service 100 days from date of purchase to the address provided by our customer care representative.

4. Incomplete, indecipherable or illegible claims will be deemed invalid.

Real postage costs for the sending and return of our Handset are the full responsibility of the Claimant and will not be refunded.

5. Once returned, our Handset's purchase price will be refunded to you.

Please note the 90 day guarantee is only available for the IPL Laser Hair Removal Handset.

If your item arrives damaged or is malfunctioning. We offer a 1 year warranty for all products:

Email us at info@roseskinco.com for more details

The Petal is not returnable, we will send a new one if it is defective. This is because the product has a lithium ion battery, handling and shipping such a product is complicated once used.