Frequently Asked Questions

IPL (Intense Pulsed Light) is a modern type of laser hair removal used for permanent/long-term hair removal.

Light energy from IPL is absorbed by the melanin in the hair, which then turns to heat and destroys the hair cells.

There have been numerous worldwide studies that demonstrate the safety and effectiveness of IPL for hair removal. Due to this fact, it has become an extremely popular safe and effective method of hair removal at home and in clinics.

One of the biggest advantages of IPL over other types of laser is that it is far less painful. Most customers explain the feeling as a warm sensation on the skin.

IPL relies on melanin in the hair absorbing the light energy, and therefore IPL is not effective on very light blonde, red, or grey coloured hair. For blonde hair the treatment may take longer to take effect but will work, any shade darker will work perfectly!

IPL is suitable for all but the darkest skin tones. Refer to the skin tone chart below to see whether or not IPL is suitable for you. Color Chart

1) Plug the device in

2) Click the green flashing light to turn on

3) Click the green light again to select a level

4) Once desired level is chosen, put the head of the device on the area you wish to treat (Make sure the head is fully covered by your skin.)

5) Hold the big button until you see a flash, then continue moving the device to new areas after each flash, until you have finished.

6) Once you have finished using the device hold the green button to turn off and unplug the device from the wall.

We recommend using your handset once a week for the first 12 weeks. After this period use your handset once a month, for 3 months or until satisfied. To maintain hairless smooth skin, use your handset once every 2 to 3 months, or as needed.

Most customers begin to notice a reduction of hair after just 3-4 treatments, with complete results after 12 treatments. However, results vary from person to person.

You can use your handset on your entire body, including your Brazilian and face (just be sure to not get too close to your eyes).

Yes, you should shave the desired areas before using your handset.

Between treatments you should only shave when required. You should never wax, pluck, or epilate as these hair removal methods removes the entire root, which is what absorbs the light during the treatment.

Our handsets have 300,000 flashes, which will last well over 10 years if used as directed.

Our handsets have an energy output of 1.5J-4.9J/cm2 which means it is ideal for hair removal and is also approved for safe and effective at-home use.

Our handsets come with a 12V power supply. With the native plug of your region.

No. This product is a once-off purchase. There is absolutely no need for replacements or refills.

Yes! US Customers can pay using Klarna. Spread the cost of your purchase into 4 interest-free installments that are charged from your card every 2 weeks.

- A known skin disorder

- A skin disease such as allergic dermatitis, eczema, etc.

- Photosensitization

- Are menstruating, pregnant or lactating

- Black or Sunburnt skin (please refer to the color chart)

- Black or fuscescens nevus

- Broken skin, a scab or healed wound, cancer or hemangioma

-  Any artificial aesthetic, prosthetic or plastic area

Although there is no evidence showing that IPL has negative effects on pregnant or breastfeeding women, we still don’t recommend using our handset as a precaution.

You should not IPL over very dark freckles or moles, however light freckles are fine.

You should not IPL over tattoos. However, going around tattoos is fine. 

No, it isn't necessary to wear eye protection while using our handset.  Our handsets are fitted with a sensor and will not pulse and light unless the entire window is pressed against your skin. That being said you should never try and look directly into the light as it flashes.

If you have recently been tanning, we recommend waiting 2 weeks before using your handset. You should wait 48 hours to tan after using your handset.  Artificial tan should not be on your skin while using your handset.

Is the fan on your device working? If not, please contact us at [email protected].

Otherwise please check this list to make sure you are using the device correctly.

Possibilities for painful experience with RoseSkinCo IPL Handset:

- You have recently been exposed to the sun. We recommend staying out of strong sun exposure for 2 weeks before using our Handset.

- Your skin tone is darker than the recommended tones. Please check the skin tone chart on our website or in your user guide.

- You are using it at an intensity level that is too high for your skin. We always recommend starting with level 1 intensity to see how your skin reacts, after 2 sessions you can gradually increase the level each couple of sessions until you feel discomfort.

- You have not shaved first. We always recommend shaving first because the IPL Handset may burn long hairs and it won't be effective to target the hair root if the hair is too long.

- You are not lifting the Handset after each flash. Doing this could harm the device and yourself. We recommend slightly lifting the Handset after each flash to allow for cool air to cool down the quartz bulb.

- You are using the device on the same spot multiple times per session. We recommend only one pass over each spot then moving to a new spot, otherwise you could be harming your skin and the device.

- You applied a cooling gel, lotion or any other type of applicant before treatment. We don't recommend using any lotion or ointment before treatment, our device is meant to be used without one.